Customer satisfaction is our priority.

Eligibility

Returns or exchanges are accepted within 3 days of receiving your order if:

* Item is unused
* In original packaging
* Includes certificate, box, or accessories

Non-Returnable Items

* Customized jewelry
* Earrings (for hygiene reasons)
* Used or damaged items after delivery

Damaged or Incorrect Orders

Please contact us within 48 hours of delivery with clear photos.

Refund Time

Approved refunds are processed within 3–14 business days depending on the payment provider.